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How I Hate Voice Recognition Based IVR's

If you don't know what I am referring to, let me give you a hint: "Thank you for calling for help please say...". It seems as more and more companies (especially banks) are utilizing these automated voice activated "interactive virtual response systems". Some are are not so bad when they give you the option of saying what you want or pressing the key you want. Others however won't let you through to a live person for almost 3 minutes. You either have to sit there an wait till the stupid timeout kicks in, or play along with the computer.

By editor on 14 December 2011 |